At Cosmik Ratna, customer trust and satisfaction are important to us. We strive to provide authentic and quality gemstones along with transparent customer service. Please read our Refund & Return Policy carefully before making a purchase.

By placing an order with Cosmik Ratna, you agree to the terms mentioned below.

1. Overview

We understand that purchasing gemstones and astrology-related products requires confidence and trust. Since many of our products may involve personalized recommendations, certification, or custom selection, our refund and return process is designed to be fair and transparent.

Our goal is to maintain clarity, authenticity, and customer satisfaction.

2. Eligibility for Return

You may request a return under the following conditions:

Damaged Product Received

If you receive a product that is damaged during delivery, you must notify us within 48 hours of receiving the order with proper photo/video proof.

Wrong Product Delivered

If you receive a product different from what you ordered, we will arrange a replacement or suitable resolution after verification.

Missing Product Issue

If any item is missing from your order, please contact us immediately within 48 hours of delivery.

3. Non-Returnable & Non-Refundable Items

Certain products and services are not eligible for return or refund, including:

  • Personalized astrology consultations
  • Customized gemstone recommendations
  • Energized/activated gemstones
  • Custom-made jewellery
  • Products damaged after delivery due to misuse
  • Orders placed based on personal preference change

As gemstones are often selected based on individual astrological requirements, returns based on “change of mind” may not be accepted.

4. Refund Eligibility

Refunds may be approved only under valid circumstances such as:

  • Product unavailable after payment
  • Wrong product delivered and replacement unavailable
  • Verified damaged product issue
  • Order cancellation approved before dispatch

Refund requests are subject to verification by our support team.

5. Order Cancellation Policy

Before Dispatch

Orders may be cancelled before shipment confirmation.

If approved, the eligible refund amount will be processed.

After Dispatch

Once the order has been shipped, cancellation requests may not be accepted.

6. Return Process

To request a return or refund, customers should contact us with:

  • Order ID
  • Name
  • Reason for return
  • Photo or video proof (if applicable)

After verification, our team will guide you regarding the next steps.

7. Refund Processing Time

If a refund is approved:

  • Refunds are generally processed within 7–14 business days
  • Amount will be credited to the original payment method

Processing time may vary depending on banks or payment providers.

8. Shipping Charges

Please note:

  • Shipping charges are non-refundable
  • Return shipping costs may be borne by the customer unless the error is from our side

9. Astrology & Gemstone Disclaimer

At Cosmik Ratna, gemstone and astrology recommendations are based on traditional astrological beliefs and individual analysis.

Since results vary from person to person, we do not guarantee specific outcomes, including:

  • Financial success
  • Career growth
  • Relationship improvements
  • Health benefits

Therefore, refunds cannot be requested based on expected astrological outcomes.